Effective Difficult Conversations: A Step-by-Step Guide - Catherine Soehner - Books - American Library Association - 9780838914953 - 2017
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Catherine Soehner
Effective Difficult Conversations: A Step-by-Step Guide

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Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered.

128 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released 2017
Original release date 2016
ISBN13 9780838914953
Publishers American Library Association
Pages 128
Dimensions 150 × 220 × 10 mm   ·   181 g

See all of Catherine Soehner ( e.g. Paperback Book )