Customer Service - Mclean-Conner - Books - PennWell Books - 9781593700539 - October 30, 2005
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Mclean-Conner
Customer Service

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This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations.

250 pages

Media Books     Book
Released October 30, 2005
ISBN13 9781593700539
Publishers PennWell Books
Pages 250
Dimensions 152 × 229 × 23 mm   ·   567 g

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