All 4 R.M. McNealy releases on Paperback Book and Ha... Book
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![Cover for R.M. McNealy · Making Customer Satisfaction Happen (Paperback Book) [1994 edition] (1996)](https://imusic.b-cdn.net/images/item/original/303/9780412786303.jpg?r-m-mcnealy-1996-making-customer-satisfaction-happen-paperback-book&class=scaled&v=1604019077)
![Cover for R.M. McNealy · Making Customer Satisfaction Happen (Hardcover Book) [1994 edition] (1994)](https://imusic.b-cdn.net/images/item/original/201/9780412589201.jpg?r-m-mcnealy-1994-making-customer-satisfaction-happen-hardcover-book&class=scaled&v=1603940244)
![Cover for R.M. McNealy · Making Quality Happen (Paperback Book) [1993 edition] (1993)](https://imusic.b-cdn.net/images/item/original/103/9780412553103.jpg?r-m-mcnealy-1993-making-quality-happen-paperback-book&class=scaled&v=1604004206)