The Concierge: Key to Hospitality - McDowell Bryson - Books - John Wiley & Sons Inc - 9780471528937 - June 17, 1992
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McDowell Bryson
The Concierge: Key to Hospitality

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Based on the author's personal experiences, this is a training manual for hotel concierge staff. It covers the services provided by a concierge, methods of handling guests, tips and commissions, ethics, and the position of the concierge within the hotel/management hierarchy.

256 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released June 17, 1992
ISBN13 9780471528937
Publishers John Wiley & Sons Inc
Pages 256
Dimensions 192 × 238 × 13 mm   ·   462 g
Language English  

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