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Service Failures and Recovery in Tourism and Hospitality: A Practical Manual Erdogan Koc
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Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
Erdogan Koc
Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.
244 pages
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | October 20, 2017 |
| ISBN13 | 9781786390677 |
| Publishers | CABI Publishing |
| Pages | 244 |
| Dimensions | 251 × 180 × 20 mm · 736 g |
| Language | English |
| Editor | Koc, Erdogan (Professor, Bandirma Onyedi Eylul University, Turkey) |
