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Right of withdrawal and return

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We offer a 14-day right of withdrawal on all products. The period begins on the day you receive the item or a third party designated by you takes physical possession of it.


Important: Returns from outside the EU are strongly discouraged. Due to high postage costs, import duties, and extended customs handling time, returning items from non-EU countries is often not financially viable for the customer. Please always contact our customer service before returning any items. We reserve the right to deduct a minimum of 30 EUR from your refund to cover the import duties and handling fees charged by customs.

If you decide to return an item, please have the following in mind to be eligible for a refund:

  • ▪ All items must be returned in their original condition and packaging and preferably in our shipping box.
  • ▪ Vinyl, CDs, and K-pop albums: The factory seal must be unbroken. If the seal is broken, the item is considered used and cannot be returned. (Exception: If you suspect damage or received the wrong item, you may break the seal for inspection).
  • ▪ Merchandise, clothing, books, and accessories: Must be unused and in original packaging.

Please note: You cannot withdraw from a purchase by simply refusing delivery or failing to collect the package without notifying us. You must send a clear notification before the 14-day period expires.
We reserve the right to refuse returns that do not meet these conditions.

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If you wish to return an item, please always contact our customer service first. You can do this by sending an email to info@imusic.dk or by calling us at +45 86 13 73 43 during our office opening hours.

Once you have notified us, the return process depends on your location:

  • Customers within the EU: You should purchase your return shipping label directly through our Returns Page. The cost of the label will automatically be deducted from your final refund.
  • Customers outside the EU: Returns from outside the EU are strongly discouraged. Due to high postage costs, import duties, and extended customs handling time, returning items from non-EU countries is often not financially viable for the customer. Please always contact our customer service before returning any items.

    If you want to return a product, you must arrange and pay for your own return shipping. Please note that you must ship the package with direct delivery to our warehouse address. We do not accept returns sent to postal agents, parcel shops, pickup locations, or cash on delivery (COD). We strongly recommend using a shipping service with a tracking number.

    Please send the package directly to:
    iMusic A/S
    Sindalsvej 36B
    DK-8240 Risskov
    Denmark
Important Requirements for All Returns

  • ▪ Levering: Du har modtaget varerne for højst 14 dage siden.
  • ▪ Condition: The goods must be returned unused, undamaged, and in their original wrapping.
  • ▪ Packing: Please pack the items securely (preferably in the original shipping box) to avoid damage during transit. iMusic will not refund items that are damaged during the return shipment.
  • ▪ Identification: To ensure smooth handling at our warehouse, please include a short message inside the package stating your name and order number.


Please send or deliver the return goods without undue delay and in any event no later than 14 days from the date on which we received notice of your decision to cancel the purchase.
# As returns to our warehouse in Denmark from outside the EU always involves high return costs as well as import taxes and custom fees, we strongly recommend that customers outside the EU (e.g., USA, UK, Norway) contact us before returning any items. If an order is returned to us because it was not collected, or if you choose to return it, we reserve the right to deduct a minimum of 30 EUR from your refund to cover the import duties and handling fees charged by customs.

Please note that iMusic does not refund any customs duties, taxes, or administrative fees paid to local authorities or shipping companies upon the arrival of your order.